When a refund may be considered
- A verified duplicate charge
- A confirmed technical failure that could not be resolved
- An incorrect charge caused by a LUQYORA system error
- A case required by applicable consumer law
✦ REFUND POLICY
Refund requests for LUQYORA purchases.
This policy explains how requests are reviewed for digital invitation purchases processed through PayPal.
Last updated: July 27, 2026Cases generally not refundable
- Changing your mind after purchase or publication
- Incorrect details entered by the customer
- A design preference change after purchase
- Currency conversion differences or external provider fees
How to request a refund
Email support@luqyora.com with the invitation link, template name, payment date, amount and PayPal transaction reference.
Approved refunds
Approved refunds are submitted through the original PayPal payment channel. Timing depends on PayPal, the card network and the bank.
Applicable rights
Nothing in this policy removes rights that cannot be excluded under applicable consumer law.
REFUND SUPPORT
Contact supportInclude the PayPal transaction reference.
This helps LUQYORA locate and review the payment accurately.